Terms & Conditions
At Iconic Hair, we want every client to enjoy a personalised, relaxed and professional salon experience. To help us provide the best possible service and ensure appointments run smoothly, we have outlined our booking policies and terms below.
By booking an appointment with Iconic Hair, whether online, by phone or in person, you acknowledge and agree to the following Terms & Conditions.
Cancellation & Rescheduling Policy
By booking an appointment with Iconic Hair, you agree to the following cancellation terms.
- Cancellations outside of 24 hours of your appointment - no cancellation charge.
- Cancellations within 24 hours of your appointment - a 50% cancellation fee of the total booking value will be charged.
- No-shows (missing your appointment without any cancellation notice) will incur a 100% cancellation fee of the total booking value.
Where a deposit has been paid, it will be applied towards the applicable cancellation fee. As a small local business, late cancellations and missed appointments can be difficult to refill. The appointment time has been reserved exclusively for you, and we appreciate your understanding and respect for our team's time.
In exceptional circumstances, Iconic Hair may consider waiving a cancellation fee at its discretion.
Deposits & Booking Fees
Selected appointments may require a deposit to secure your booking. Deposit requirements will be communicated at the time of booking.
Deposits are non-refundable. However, if you need to cancel or reschedule your appointment and provide at least 24 hours' notice, your deposit will be retained as a credit towards a future appointment with Iconic Hair.
Deposits cannot be exchanged for cash or transferred to another person.
If an appointment is cancelled with less than 24 hours' notice, the applicable cancellation fee will be charged and your deposit will be applied towards that fee. Where the cancellation fee exceeds the deposit paid, the remaining balance will still be payable.
Late Arrivals
We understand that delays happen, and we will always do our best to accommodate you if you're running behind.
Clients are generally offered a 5–10 minute grace period. After this time, we may contact you to check that you are on your way.
If you arrive more than 15 minutes late, we may be unable to perform your originally booked service due to the time required and other appointments scheduled throughout the day. In these circumstances, we may need to modify your service or reschedule your appointment. Any applicable cancellation fees will still apply in accordance with our cancellation policy.
Please call us as soon as you think you may be late. Even a quick heads-up helps us adjust our schedule and do our best to accommodate you. Please remember that your appointment time is reserved exclusively for you.
Booking Appointments
Appointments can be made online or by contacting the salon directly.
When making a booking, please ensure that you provide accurate contact details and select the correct service, stylist and appointment duration. Your appointment is reserved specifically for you, and our team allocates time based on the services selected at the time of booking.
Booking confirmations and reminders may be sent by text or email. It is your responsibility to keep track of your appointment date and time and to contact us if you are unsure of your booking details.
Booking the Correct Service
When booking online, it is important that you select the service or package that most accurately reflects your current hair and the result you are wanting to achieve. Our colour services and packages are designed around different hair lengths, maintenance timeframes and levels of colour work. All colour services must be finished with a cut and style or a blow dry.
If you are unsure which service to select, please use our Not Sure What to Book? link on our website or contact the salon before making your appointment. Our team is happy to help guide you.
Please be aware that if an incorrect service or appointment duration has been booked, we may not have sufficient time to complete your desired service on the day.
In these circumstances, we may need to adjust the service or reschedule part of your appointment to allow sufficient time. We cannot guarantee that your requested service can be completed if the incorrect appointment has been booked. We appreciate your understanding that appointment times are carefully allocated to ensure every client receives the time and attention they deserve.
Colour Results & Expectations
We always aim to achieve the result discussed with you during your appointment. However, hair colour is not an exact science, and results can vary depending on your starting colour, hair history, condition and previous treatments.
Some colour transformations, particularly dark-to-blonde services, may require multiple appointments to achieve your desired result while maintaining the integrity of your hair.
Reference photographs are helpful for communicating your desired look, but they are used as inspiration rather than a guarantee of an identical result.
Your stylist will discuss realistic expectations, maintenance requirements and any limitations before proceeding with your service.
We prioritise the health and integrity of your hair and will not compromise its condition to achieve an unrealistic result.
Pricing & Additional Services
Our website and online booking system display our current service pricing.
Prices are based on the service selected and may vary depending on hair length, thickness, product usage, additional colour requirements and the time needed to complete the service. Some services may require additional colour, product or time beyond what is included in the original booking. Where additional charges are anticipated, your stylist will discuss these with you before proceeding.
If your desired result requires a different or more extensive service than originally booked, additional time and costs may apply. We will discuss any changes with you before proceeding. All prices are in New Zealand dollars.
Gift Vouchers
Iconic Hair gift vouchers can be redeemed towards eligible salon services or retail products, subject to the conditions provided at the time of purchase.
Gift vouchers:
- Are not redeemable for cash.
- Cannot be replaced if lost or stolen, unless required by law.
- Must be presented or quoted when redeeming.
- Cannot be used in conjunction with other offers unless otherwise stated.
Photography & Social Media
We love sharing our work and celebrating the transformations created by our team.
Photographs or videos of your hair may be taken during or after your appointment for client records, consultation purposes or marketing.
We will seek your permission before using identifiable photographs or videos of you for promotional purposes, including our website and social media channels.
You are always welcome to let your stylist know if you do not wish to be photographed.
Thank you for choosing Iconic Hair. We appreciate your support and look forward to welcoming you into the salon.
